Shipping, Subscription, Refund Details
100% Satisfaction Guarantee:
Your order is packed in eco-friendly insulation with plenty of dry ice to ensure that it stays frozen during transit. On the rare occasion that the box is damaged or delayed (due to weather or a carrier mishap), we do not recommend re-freezing the fish once it has begun to thaw. Any items that are no longer cold to the touch should be discarded and not eaten.
We want you to be 100% satisfied. We will refund, replace or exchange any item that doesn’t arrive in perfect condition within 30 days of purchase. Please send us a message using the form on the Customer Support page or email us at email@example.com with your order number and a description of your delivery.