FAQ | Sea to Table

Questions and Answers

Home Delivery

General Questions

Do I need an account to place an order?

I am unable to log into my account

How do you guarantee your seafood is wild-caught?

How does Sea to Table freeze its fish, and what is "flash freezing"?

Do you ship to Canada, Alaska, Hawaii, Puerto Rico or Internationally?

Subscriptions

How does your subscription service work?

How do I edit, pause, or cancel my subscription?

Will I receive a notice before it charges my card?

Can I have more than one subscription at a time?

How do I resubscribe?

Shipping & Packaging

What is your shipping and delivery schedule?

What do you charge for shipping?

Where does my fish ship from?

Can I track my package delivery?

How do you package the fish to ensure it stays frozen in transit?

How should I dispose of the packaging?

How do I handle dry ice?

How do you minimize the environmental impact from packaging and shipping?

Do you ship beyond the continental United States?

Do you ship to PO, APO, FPO?

How to Handle Sea to Table Fish

How should I properly handle the seafood when it arrives?

Does Sea to Table provide Recipes and Cooking tips?

Does your fish come with skin on it?

How should I defrost my frozen fish?

Delivery Issues

My order arrived partially or totally thawed, what do I do?

What if I’m not happy with the products I receive?

My order never arrived, or arrived damaged. What should I do?

Gifting Sea to Table

Do you offer Gift Cards? How do they work?

Can I send an order as a gift?

Can I apply my Gift Card to a subscription order?

Can I apply a discount to the Gift Card I am purchasing?

Can I use my discount code and my Gift Card at the same time?

What if my Gift Card did not deliver?

About Sea to Table

The Sea to Table Difference

How was Sea to Table founded?

What is a B Corp?

What’s so special about Sea to Table fish?

Want to learn more about your fish?

Interested in joining the team?