And frequently asked questions
How It Works
When you order from Sea to Table, you're always at the helm!
Make it Yours
Choose from our selection of pre-built boxes, or custom build your own. Subscribe and save, or purchase for one-time delivery.
Fast, Free Shipping
On any order of $99+ (after any discounts are applied).
If you are not 100% satisfied, we will replace or refund any item within 30 days.
Ordering & Your Account
Can I order a one-time delivery, or do I need to subscribe?
At Sea to Table, you always have the option to place a one-time, non-subscription order. Simply select "one-time" at the top of the shop page:
Do I need an account to place an order?
You don't need an account to place an order. However, we would encourage you to create an account for speedier checkout on future orders, and to view your order history and manage your subscriptions. Creating an account is quick and easy; you can create an account here.
Help, I'm unable to log into my account!
If you are attempting to log into your account and our system is saying it does not recognize your email address, it may be that you have not set a password.
If you do not have an account when you place your order you should receive an invitation to activate your account.
You can register as a "new" customer and have full access to your account, or you can email firstname.lastname@example.org and we can resend you an account activation link .
How does your subscription service work?
When you sign up for a Sea to Table subscription, we’ll deliver our sustainably sourced seafood right to your door at the frequency of your choosing for as long as you’d like. Simply select your preferred delivery frequency at the top of our shop page (4, 6, or 8 week), and then add whichever items you’d like to your subscription:
How much do I save by subscribing versus purchasing one-time?
Not only is a Sea to Table subscription wildly convenient, it saves you money! As you toggle between the different delivery frequencies, you'll see our prices decrease. Enjoy these savings compared with purchasing for one-time delivery:
Save 6.5% on "every 4 weeks"
Save 5.0% on "every 6 weeks"
Save 3.5% on "every 8 weeks"
How do I edit, pause, or cancel my subscription?
You can log into your account any time through the top navigation menu of our website.
Once logged in, you can edit the items in your subscription, skip the next delivery, change your next delivery date, change your delivery frequency, change your payment method or delivery address, add a discount code, or pause or cancel your subscription.
When you have a Sea to Table subscription, you’re fully at the helm!
Will I receive notice before my card is charged for my next delivery?
Can I have more than one subscription at a time?
How do I reactivate a cancelled subscription?
Delivery Issues, Cancellations, & Refunds
What is your refund policy?
My order arrived partially thawed. What do I do?
Your order is packed in an eco-friendly insulation and plenty of dry ice to ensure it stays frozen during transit. On the rare occasion that the delivery is delayed due to weather or a FedEx mix up, we do not recommend re-freezing the fish once it begins to thaw. Any items that are no longer cold to the touch should not be eaten.
We want you to be 100% satisfied. We will refund or replace any item that doesn’t arrive in perfect condition within 30 days of purchase. Please email us at email@example.com with your order number and a description of your delivery.
What if I am not happy with the products I receive?
My order never arrived, or arrived damaged. What do I do?
I would like to cancel my order. What do I do?
Shipping & Packaging
What is your shipping schedule?
Orders ship within 1-3 business days of purchase, and deliver within 1-3 days of shipment.* Please order by midnight on Monday to ensure same-week delivery, but note that your order may deliver same-week even if you order after Monday (depending on your transit time).
You will receive a tracking email when your order ships, and it will arrive fully frozen. We do our best to deliver on weekdays so that you have your order in time for the weekend!
Please contact firstname.lastname@example.org with any special delivery date requests before your order ships.
(*Shipping & Delivery Schedule is subject to change during major holiday seasons.)
What will I be charged for shipping?
Where does my fish ship from?
Your fish will be shipped from one of three centralized cold storage facilities, depending on the shipping address. These cold storage facilities allow us to ship species from different coasts in the same box, which reduces shipping costs for the customer and the environmental impact of shipping.
Here is a breakdown of where your fish will ship from:
Ships from Virginia
AL, CT, DC, DE, FL, GA, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV
Ships from Washington
CA, ID, MT, NV, OR, UT, WA, WY
Ships from Nebraska
AR, AZ, CO, IA, IL, KS, LA, MN, MO, MS, NM, ND, NE, OK, SD, TX,
Can I track my package?
Absolutely. Once your order ships, you’ll receive a shipping confirmation email with a link to a FedEx, UPS, ONTRAC or GLS-US tracking page. All orders will deliver in 1-3 days after shipping. You can also download the Shopify App to track your order. You will find a link to download the Shopify App in your order confirmation email.
How do you package the fish?
All of our fish is vacuum sealed in plastic, flash frozen, and wrapped in butcher paper. We then pack it with an eco-friendly insulation and plenty of dry ice to ensure it stays frozen while it’s on the way to your door, and we guarantee it will arrive fully frozen!
How should I dispose of the packaging?
Cardboard boxes can be recycled curbside as you would any paper.
Insulation is made from recycled clothing (blue jeans) or waste from clothing manufacturing, and should be discarded in the trash unless your municipality allows textile recycling or composting. The plastic liner for the insulation is polyethylene (#4 LDPE, like a bread bag) and widely recyclable through store collection bins.
Our butcher paper is a special freezer parchment with an artificial wax lining, which should be discarded in the trash, along with plastic vacuum wraps.
How do I handle dry ice?
How do you minimize the environmental impact from packaging & shipping?
Do you ship beyond the continental USA?
Do you ship to PO, APO, FPO?
Handling, Cooking, & Product
How should I handle my seafood when it arrives?
All Sea to Table fish has been flash-frozen, eliminating any potential parasites. Nonetheless, all seafood, regardless of the source or how it’s treated, may contain bacteria that could cause illness if mishandled or cooked improperly.
For your protection, the fish should be kept frozen until you intend to defrost and prepare it right away. Always keep the fish either refrigerated or frozen, and keep it separated from other foods you might be working with.
Wash all working surfaces (including cutting boards), utensils and hands after touching raw seafood. Cook thoroughly and refrigerate leftovers immediately after your meal.
How should I defrost my fish?
Does Sea to Table provide recipes & cooking tips?
How do you guarantee that your seafood is wild caught?
How does Sea to Table freeze its fish, and what is "flash freezing"?
Does your fish come with skin on it?
Gifting & Gift Cards
Can I send an order as a gift?
Does Sea to Table offer Corporate Gifting?
How do Gift Cards work?
We offer Digital Gift Cards, which are emailed to the email address used at checkout. Alternatively, you could send it to your email and forward to the intended recipient.
Our Digital Gift Cards expire 5 years after issue, and can be redeemed toward any product that you see on our site except for other Gift Cards. At this time, we don't have the option of sending a physical gift card.