Frequent Questions
Still have questions? We have answers! Please email support@sea2table.com, or use our live chat option during regular business hours.
Make it Yours
Choose from our selection of pre-built boxes, or custom build your own.
Fast, Free Shipping
On any order of $99+ (after any discounts are applied).
100% Guarantee
If you are not 100% satisfied, we will replace or refund any item within 30 days.
Shipping & Packaging
Orders ship within 1-3 business days of purchase, and deliver within 1-3 days of shipment.* Please order by midnight on Monday to ensure same-week delivery, but note that your order may deliver same-week even if you order after Monday (depending on your transit time).
You will receive a tracking email when your order ships, and it will arrive fully frozen. We do our best to deliver on weekdays so that you have your order in time for the weekend!
Please contact support@sea2table.com with any special delivery date requests before your order ships.
(*Shipping & Delivery Schedule is subject to change during major holiday seasons.)
Orders of $99+ qualify for free standard shipping (after any discounts are applied). You will receive a tracking email when your order ships, and it will arrive fully frozen.
- Order total is $49.99 - $45 shipping rate
- Order total is $50 - $30 shipping rate
- Order total is $99+ (after any discounts are applied) - FREE shipping
Your fish will be shipped from one of three centralized cold storage facilities, depending on the shipping address. These cold storage facilities allow us to ship species from different coasts in the same box, which reduces shipping costs for the customer and the environmental impact of shipping.
Here is a breakdown of where your fish will ship from:
Ships from Virginia
AL, CT, DC, DE, FL, GA, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV
Ships from Washington
CA, ID, MT, NV, OR, UT, WA, WY
Ships from Nebraska
AR, AZ, CO, IA, IL, KS, LA, MN, MO, MS, NM, ND, NE, OK, SD, TX,
WI
Absolutely. Once your order ships, you’ll receive a shipping confirmation email with a link to aFedEx,UPS,ONTRACorGLS-UStracking page. All orders will deliver in 1-3 days after shipping. You can also download the Shopify App to track your order. You will find a link to download the Shopify App in your order confirmation email.
All of our fish is vacuum sealed in plastic, flash frozen, and wrapped in butcher paper. We then pack it with an eco-friendly insulation and plenty of dry ice to ensure it stays frozen while it’s on the way to your door, and we guarantee it will arrive fully frozen!
All of our wild-caught seafood is hand-cut and hand-packed in the USA, with target weights listed on each individual product detail page as well as the shopping pages of www.sea2table.com. Our seafood is packaged with a tolerance variance of +/- 1oz per portion, in addition to a combined tolerance variance of +/- 1oz per pack of the listed weights. Our target weights, cutting techniques and tolerance variance are designed to deliver a perfect individual portion while also maximizing "full fish utilization" -- our term for decreasing waste and increasing sustainability.
Cardboard boxes can be recycled curbside as you would any paper.
Insulation is made from recycled clothing (blue jeans) or waste from clothing manufacturing, and should be discarded in the trash unless your municipality allows textile recycling or composting. The plastic liner for the insulation is polyethylene (#4 LDPE, like a bread bag) and widely recyclable through store collection bins.
Our butcher paper is a special freezer parchment with an artificial wax lining, which should be discarded in the trash, along with plastic vacuum wraps.
Dry ice should be handled very carefully. You should never touch dry ice directly. Please leave overnight to sublimate in a well-ventilated space. Outside is preferred, away from animals and children. The dry ice should come in protective plastic that can be thrown away and a cardboard box that can be recycled.
We work hard to make sure you can feel good about the fish you eat and buy every step of the way.
Our boxes are certified OCC-E fully curbside recyclable, and zero styrofoam is used. Insulation is made from recycled clothing (blue jeans) or waste from clothing manufacturing.
We ground ship the vast majority of our boxes, versus shipping by air, which has a higher carbon footprint.
We are a proud Certified B Corporation since our founding. "B Corps" are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.
At this time, we only ship within the continental United States. We do not ship to Canada, Hawaii, Puerto Rico, Alaska, or any other US territories or foreign countries. That would be too long a journey for our fish.
We do not ship to PO, APO, or FPO addresses at this time.
Order & Your Account
Until recently, we offered a one-time delivery option, but due to the advantages of subscription for our customers (convenience, price savings, etc), we have discontinued our one-time option.
You don't need an account to place an order. However, we would encourage you to create an account for speedier checkout on future orders, and to view your order history and manage your subscriptions. Creating an account is quick and easy;you can create an account here.
If you are attempting to log into your account and our system is saying it does not recognize your email address, it may be that your subscription is under a different email address.
Access to your subscription management is passwordless and just requires your email. You will receive a verification code to your email or text to access the Customer Portal.
Subscriptions
When you sign up for a Sea to Table subscription, we’ll deliver our sustainably sourced seafood right to your door at the frequency of your choosing for as long as you’d like. Simply select your preferred delivery frequency at the top of our shop page (4, 6, or 8 week), and then add whichever items you’d like to your subscription:
- every 4 weeks
- every 6 weeks
- every 8 weeks
You can log into your account any time through the top navigation menu of our website.
Once logged in, you can edit the items in your subscription, skip the next delivery, change your next delivery date, change your delivery frequency, change your payment method or delivery address, add a discount code, or pause or cancel your subscription.
Please note that if you wish to pause, cancel, or edit your subscription, you must do so before the order is generated.
When you have a Sea to Table subscription, you’re fully at the helm!
Yes, you willbe notified via email and/or SMSabout your upcoming order 3-5 days prior.
Your upcoming ordernotification emails have links to edit your order.You can manage your subscription directly from there.
Absolutely! Our subscription service allows you to have multiple subscriptions, and gives you the power to adjust and update your subscriptions as needed.
Please send any details of the cancelled subscription to support@sea2table.com,and we will reativate the subscription for you.
Delivery Issues, Cancellations, & Refunds
We want you to be 100% satisfied.We will refund, replace or exchange any item that doesn’t arrive in perfect condition within 30 days of purchase. If your fish arrives thawed, please take pictures to document the issue, so that our team can better assist.
Your order is packed in an eco-friendly insulation and plenty of dry ice to ensure it stays frozen during transit. On the rare occasion that the delivery is delayed due to weather or a FedEx mix up, we do not recommend re-freezing the fish once it begins to thaw. Any items that are no longer cold to the touch should not be eaten. Please take pictures of any thawed product.
We want you to be 100% satisfied. We will refund or replace any item that doesn’t arrive in perfect condition within 30 days of purchase. Please email us at support@sea2table.com with your order number and a description of your delivery.
We aim for perfection with all of our products, but we also know that there can be variation with wild seafood.
If you are not 100% satisfied with any of the products you receive, please email us at support@sea2table.com with your order number and a description of the issue. Send pictures if possible to help us better assist and understand the issue. We will refund or replace any item that you are unhappy with within 30 days of purchase.
Sorry to hear that! Please send us a message at support@sea2table.com and include your order number and a description of the damaged or missing item(s). Send pictures if possible. We’ll follow up with the next steps.
Orders can be canceled without fee anytime before tracking information is assigned. (Tracking information is communicated by email when an order ships). Please contact support@sea2table.com with your order details.
Orders canceled after the shipment tracking information has been assigned will be charged a one-time $45.00 in-transit return fee, aka “Return to Sender Fee.” This fee is to help cover the costs of transit, which can result in the fish no longer being safe for sale and consumption.
Handling, Cooking, & Product
All of our fish portions are filleted and packed right here in the USA. Our cutters aim for a target weight of +/- 1 oz per pack. This range allows us to practice whole fish utilization while accounting for natural variances between cuts, leaving less waste on the cutting room floor.
This means that there will be some variation with our portions in terms of size and shape, and that we can't guarantee that you will receive center cut portions.
All Sea to Table fish has been flash-frozen, eliminating any potential parasites. Nonetheless, all seafood, regardless of the source or how it’s treated, may contain bacteria that could cause illness if mishandled or cooked improperly.
For your protection, the fish should be kept frozen until you intend to defrost and prepare it right away. Always keep the fish either refrigerated or frozen, and keep it separated from other foods you might be working with.
Wash all working surfaces (including cutting boards), utensils and hands after touching raw seafood. Cook thoroughly and refrigerate leftovers immediately after your meal.
The safest, most foolproof way to defrost your fish is under refrigeration. Most of our seafood will thaw completely within 24 hours. Once your fish is thawed, drain any excess liquid, give it a gentle rinse under cold water, pat it dry with a paper towel, and cook right away.
What if you don't have 24 hours to thaw your fish? In that case, try our Quick Thaw Method.
For reasons of food safety and quality, never defrost your fish in the microwave, or on the counter.
We certainly do! You can access our recipes and cooking tips through the top navigation of our website, or check out our Prepping Your Catch page for an index of all recipes and tips.
Every pack of fish from Sea to Table is labeled with species name, where it was caught, the catch method, the best-by date… and sometimes even the name of the vessel that caught it.
Sea to Table is the only online seafood company to send samples of its fish to a leading food technologies lab four times per year to have its DNA sequenced. Learn more about these efforts here.
We care about the fish you eat. That’s why we go to such great extents to ensure the fish that you are ordering, and that your family is eating, is truly wild, sustainable and correctly labeled.
Your fish is flash frozen as close to time of harvest as possible. This process rapidly brings the temperature down to -40F, preserving the seafood without additives, eliminating the potential for parasites, and protecting it from freezer burn.
Read more about why flash freezing is a nearly perfect preservation method here. From taste to nutrition to responsibility, frozen wins.
Our Gulf of Maine Redfish, Pacific Black Cod, Wild King Salmon, and Alaska Sockeye Salmon all deliver as skin-on portions, because the skin on these species is delicious! Check out our blog post The Keys To Crispy Skin. Atlantic Winter Skate, Northwest Pacific Halibut, Northwest Pacific Cod, Atlantic Albacore Tuna, and West Coast Dover Sole deliver as skin-off portions. Our Wild Gulf Shrimp is peeled and deveined to make for easy prep.
Gifting
Yes!
Send an email to Support@sea2table.com with the items you wish to send, any gift messages, and the shipping address. Our team will enter your order and email you an invoice for the order. Once the invoice is paid, the order will be processed for shipping.
Yes. Please visit our Corporate Gifting page for details.
We unfortunately do not sell gift cards. If you have a gift card you are trying to use, please call us or email
About Sea to Table
Sean Dimin fell in love with fish at a young age. It wasn’t just the ocean and the wonder of marine life he fell for, but also the people and places that connect the rest of us to the sea. After learning the ropes on fishing boats and living in fishing communities, Sean founded Sea to Table with his father and brothers.
We’ve spent years developing relationships with suppliers on every U.S. coast, building the market for domestic seafood by delivering fresh and frozen fish to professional chefs across the country. Now that he has a young family of his own, Sean has taken what he learned from working with fishing folks to heart: Take care of your catch and feed your family the best. Our home delivery was started so that families across the United States can enjoy the very best catch.
Glad you asked! While the vast majority of seafood sold in the United States is imported from overseas, and often comes from poorly regulated industrial farms, all Sea to Table seafood is wild-caught from well-managed U.S. fisheries. Our fish is flash-frozen to preserve freshness. Plus, it’s delicious.
Every pack of fish from Sea to Table is labeled with species name, where it was caught, the catch method, the best-by date… and sometimes even the name of the vessel that caught it.
Sea to Table is the only online seafood company to send samples of our fish to a leading food technologies lab four times per year to have its DNA sequenced. Learn more about these efforts here.
We care about the fish you eat. That’s why we go to such great extents to ensure the fish that you are ordering, and that your family is eating, is truly wild, sustainable and correctly labeled.
Sea to Table has been a proud Certified B Corporation since our founding.
B Corporations are a new kind of company which uses the power of business to solve social and environmental problems. Certified B Corporations meet higher standards of social and environmental performance, transparency, and accountability. Learn more by visiting the B Corp website.
Visit our blogs (Recipes,Cooking Tips, andSea Stories) for news from the coast, tips from the kitchen, and more.
Email us at jobs@sea2table.com with a resume and why you are interested in joining the team. We always like to hear from passionate, fish nerds!