Frequently Asked Questions
Our products are delivered fully frozen via express shipping, this is why shipping can be costly. Orders of $99+ qualify for free standard shipping (after any discounts are applied). You will receive a tracking email when your order ships, and it will arrive fully frozen.
Spend up to $49.99 and pay $45 for shipping
Spend $50 - $99.98 and pay $30 for shipping
Spend $99.99+ and get FREE SHIPPING
Frozen Items Shipping Details
Orders ship within 1-3 business days of purchase, and deliver within 1-3 days of shipment. Please order by midnight on Monday to ensure same-week delivery, but note that your order may deliver same-weekeven ifyou order after Monday (depending on your transit time).
You will receive a tracking email when your order ships, and it will arrive fully frozen. We do our best to deliver on weekdays so that you have your order in time for the weekend!
Please contact firstname.lastname@example.org with any special delivery date requests before your order ships.
(*Shipping & Delivery Schedule is subject to change during major holiday seasons.)
Frozen Seafood Items ship separately from Non-Frozen Items (tinned seafood, non-perishable goods). You will receive two tracking numbers if your order contains both frozen and non-frozen items.
Frozen Seafood Items are fulfilled at our main shipping locations in VA ,WA, & NE, and shipped via FedEx Home Delivery, UPS Ground, OnTrac, or GLS-US (depending on various factors).
Non-Frozen Items such as accessories are fulfilled at our main office in NY and shipped via USPS.
Cancelation & Changes
If you’d like toupdate your seafood selection,pause, skip, reschedule your order, or cancelyour subscription, you can do soeasily, any timefrom your account.
When you purchase a subscription you'll receive repeat deliveries at your pre-set Delivery Frequency.
Subscriber Savings Explained
Save 6.5% on "every 4 weeks"
Save 5.0% on "every 6 weeks"
Save 3.5% on "every 8 weeks"
However you can pause, skip or reschedule your orders of any frequency & not lose your discount.
Upcoming Order Notifications
You will be notified via email and/or SMS about your upcoming order 3-5 days prior.
Your upcoming order notification emails have links to edit your subscription & order. You can manage your subscription directly from there.
100% Satisfaction Refund Policy:
We want you to be 100% satisfied. We will refund, replace or exchange any item that doesn’t arrive in perfect condition within 30 days of purchase. Our full refund policy can be viewed here.